► [2:52] - Smell the water
► [5:14] - Present in conversations
► [7:55] - Mine for information
► [16:12] - Create emotional connections
► [19:50] - Customer Journey Mapping
► [23:06] - Model of Apprenticeship - 7 Years
► [23:48] - Why isn’t the success happening for me?
► [27:30] - Take thoughts and create things out of them
► [28:05] - Vibrating really low
► [33:03] - Tail wagging the dog
► [37:36] - Scale time to create leverage
► [41:57] - Exercise is key
► [43:36] - Creating fluidity in my day is key
Pamela Herrmann is a best-selling author, host of the daily video series, “The Morning Would Show”, a national keynote speaker and co-founder of CREATE Buzz, a customer loyalty consultancy firm.
Her book, The Customer Manifesto, was ranked #3 by Business.com in their list of Excellent Customer Service Books Every Business Owner Should Read.
You can catch Pamela speaking at Digital Summit in Denver June 27th and 28th
Inspiring Conversations with Ambitious Entrepreneurs & Thought Leaders
"Do or do not... there is no try"