Golden Nuggets

► [2:52] - Smell the water

► [5:14] - Present in conversations

► [7:55] - Mine for information

► [16:12] - Create emotional connections

► [19:50] - Customer Journey Mapping

► [23:06] - Model of Apprenticeship - 7 Years

► [23:48] - Why isn’t the success happening for me?

► [27:30] - Take thoughts and create things out of them

► [28:05] - Vibrating really low

► [33:03] - Tail wagging the dog

► [37:36] - Scale time to create leverage

► [41:57] - Exercise is key

► [43:36] - Creating fluidity in my day is key

► [45:08] - What was going on inside was not good



Pamela Herrmann is a best-selling author, host of the daily video series, “The Morning Would Show”, a national keynote speaker and co-founder of CREATE Buzz, a customer loyalty consultancy firm.


Her book, The Customer Manifesto, was ranked #3 by Business.com in their list of Excellent Customer Service Books Every Business Owner Should Read.


You can catch Pamela speaking at Digital Summit in Denver June 27th and 28th​


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Episode 78 - 04/29/2017 Host of The Morning Would Show & Best-Selling Author Pamela Herrmann